The unsung hero of the digital industry, product management, just got new teeth. I attended one of the industry’s most established product management conferences, MindTheProduct in London last week, which presented a new agenda, a new competency: design.
If there’s one thing to remember when running a workshop, it’s to stay flexible. In Torino, Italy, we were asked by the Fondazione CRT to run a three-day workshop for entrepreneurs developing business ideas and services, as one part of the Creative Companies in the Alpine Space Programme.
Every year we arrange a trip for a team of Fjordians who have been with us for a long time, to go and visit one of Earth’s most spectacular and awe-inspiring sights – a real fjord. This journey is very unique to Fjord, and something that we hold very close to our hearts. It is […]
I was delighted to read about the Sainsbury’s Food Rescue service last week. The tie-up between Sainsbury’s and Google to help people make the most of leftover food goes to the very heart of what service design is all about.
I was on the hunt for a conference, as I failed to buy tickets to Interaction 14 before it sold out, and I needed a replacement. The UX Salon, as it was curiously named, boasted perhaps the most navigable, simplified website for a conference I can recall. I was sold.
We live in the age of digital, and in the future everything we do will be linked, connected and digitized. This means the services we use are all about how we live, connect, share and make sense of the world around us. We call this Living Services.
Fjord is hoping to again take the stage at SXSW Interactive, joining the brightest minds in technology. We would like to share two talks and a workshop, that span topics from empowering design and the disappearing interface to innovation techniques. Please help us make the stage by voting for our sessions! “Emerging Tech Empowering Special […]
While customer experiences are generally improving, truly great experiences are still rare. As customer expectations also become more demanding, the customer experience can make the difference for gaining and retaining customers. So what can a company do to take the lead? To address this question, top analysts and thought leaders gathered in New York to […]
We had the pleasure of sponsoring MADinSpain, one of the country’s major design events that has helped raise the profile of Madrid city as an international creativity hub for eight years now.
After visiting this year’s exhibition at the Royal College of Art (RCA) for the Service Design course, I came away truly inspired. Listening to the student’s presentations, it was obvious to see just how natural Service Design was to them and their passion for their projects was evident with every word they spoke.
“You get real discovery when you combine disciplines” – Jackson Bond Last month finally saw the return of our Fjord Kitchen event to the Fjord Berlin studio. It was a great opportunity to not only listen to outstanding speakers but, unexpectedly, also a chance to play and paint with our food. Fjord’s CCO, Mark Curtis, […]
The lines between service and marketing have been dissolving as the customer experience drives brand engagement and messaging becomes bi-directional with customers. Accenture Interactive’s new report, CMOs: Time for Digital Transformation or Risk Being Left on the Sidelines, stresses the importance for CMOs of fully embracing the digital opportunity to become the catalysts to help companies compete and grow into digital business.
The vast majority of brands have yet to adjust their mentality to match the habits of consumers. Companies today are failing to see that successful integration requires more than weaving together digital and physical capabilities. The key to success requires a deep understanding of the human experience. While attending this year’s Contagious conference, Now/Next/Why New […]
On the 19th and 20th of May 2014 Open Mobile Summit organized by Open Mobile Media, took place in London, bringing together technologists, retailers, manufacturers, commerce experts, and many more. The event presented an extensive timetable, which over the two days offered keynote speakers, panel discussions and networking events.
The Gadget Show Live returned to the Birmingham NEC with the aim of showcasing the latest technology. As you would expect there were the predictable robots, 3D printers and sleek sound systems, but there was also a number of products on display that really connected with the work we are doing for a number of clients.