While customer experiences are generally improving, truly great experiences are still rare. As customer expectations also become more demanding, the customer experience can make the difference for gaining and retaining customers. So what can a company do to take the lead? To address this question, top analysts and thought leaders gathered in New York to […]
We had the pleasure of sponsoring MADinSpain, one of the country’s major design events that has helped raise the profile of Madrid city as an international creativity hub for eight years now.
After visiting this year’s exhibition at the Royal College of Art (RCA) for the Service Design course, I came away truly inspired. Listening to the student’s presentations, it was obvious to see just how natural Service Design was to them and their passion for their projects was evident with every word they spoke.
“You get real discovery when you combine disciplines” – Jackson Bond Last month finally saw the return of our Fjord Kitchen event to the Fjord Berlin studio. It was a great opportunity to not only listen to outstanding speakers but, unexpectedly, also a chance to play and paint with our food. Fjord’s CCO, Mark Curtis, […]
The lines between service and marketing have been dissolving as the customer experience drives brand engagement and messaging becomes bi-directional with customers. Accenture Interactive’s new report, CMOs: Time for Digital Transformation or Risk Being Left on the Sidelines, stresses the importance for CMOs of fully embracing the digital opportunity to become the catalysts to help companies compete and grow into digital business.
The vast majority of brands have yet to adjust their mentality to match the habits of consumers. Companies today are failing to see that successful integration requires more than weaving together digital and physical capabilities. The key to success requires a deep understanding of the human experience. While attending this year’s Contagious conference, Now/Next/Why New […]
On the 19th and 20th of May 2014 Open Mobile Summit organized by Open Mobile Media, took place in London, bringing together technologists, retailers, manufacturers, commerce experts, and many more. The event presented an extensive timetable, which over the two days offered keynote speakers, panel discussions and networking events.
The Gadget Show Live returned to the Birmingham NEC with the aim of showcasing the latest technology. As you would expect there were the predictable robots, 3D printers and sleek sound systems, but there was also a number of products on display that really connected with the work we are doing for a number of clients.
Creating a strong, memorable portfolio is no easy task. Stories are getting harder to tell as work gets more complex and increased collaboration blurs the lines of ownership. A portfolio is critical for designers to showcase their capabilities and experiences, and clearly articulating work requires discipline and a well-defined understanding of your unique personal narrative. […]
The NAB Show brings together global leaders in media and entertainment to discuss and showcase what’s next for the broadcast industry. Fjord joined a panel during the show to debate entertainment in a multi-screen era. Panelist Saul Berman, Partner & Vice President at IBM, announced: “the days of the industry telling people how to consume […]
Accenture and Fjord recently co-hosted the Future Female meet-up in Helsinki, which delved into the topic of wearable technology. Future Female is a network of like-minded women, who are inspired by new ideas and the world of digital opportunities.
Fjord is celebrating as the adidas miCoach SMART RUN watch picked up the Red Dot Award 2014: Best of the Best in the product design category.
The Red Dot Design Award is an internationally recognized quality label for excellent design. The iconic logo has established itself worldwide as one of the most sought-after quality marks.
D&AD's White Pencils are a celebration of creativity and design for social good. Fjord's Andy Goodman has been selected as a judge for this year's edition.
Open Mobile Summit, organised by Open Mobile Media, will take place in London on the 19th and 20th of May. The annual event aims to bring together developers, retailers, device manufacturers, wireless carriers, technologists, and commerce experts across the mobile field, to explore current and emerging trends in the constantly evolving mobile landscape.
Fjord’s co-founder and Chief Client Officer, Mark Curtis will be one of the industry leaders speaking at this year’s Open Mobile Summit event in London.
The placebo effect is defined as ‘a usually pharmacologically inert preparation prescribed more for the mental relief of the patient than for its actual effect on a disorder’ - something tending to soothe.
With what feels like every manufacturer of smart devices fighting it out in the wearable tech market, the battle for dominance has commenced and is fiercer than ever.