Fjord Funnel™

Ensuring the conditions for effective customer focus and engagement

When designing a user experience from start to finish, it’s natural that questions spring up around how to attract, engage and retain customers, how to monetize their interactivity, and how to find upgrade paths they’ll want to follow.

Fjord Funnel™ is a tool that focuses on precisely this kind of customer engagement throughout the service lifecycle. It’s a series of intelligent checkpoints that ensure absolute customer focus is part of the operation and maintenance phases of your project – as well as the planning and design stage.

The benefits are often clearly seen as a better customer experience plus reduced development costs.