Our skills & services

Fjord is a digital service design company

We partner with our clients to solve problems, find opportunities, and intelligently shape the world through holistic service design thinking.

There are four areas of expertise clients can draw on when working with Fjord:

  • User insight ensures we start from a position of market and user understanding
  • Business design delivers quality business and technology planning and a solid strategic foundation
  • Experience design focuses on inspiring and delighting users across interfaces
  • Our wide marketing experience ensures powerful branding and profitable service launches

Our services

Fjordians are a diverse group of people.

Many of our 192 staff bring a broad background in design to their work, some are specialised and have very deep knowledge of a subject area; others work across several traditional strategy and design disciplines.

It is the teamwork and the learning at Fjord that delivers results – and enables us to offer a wide range of services:

Skill Focus
User research Trend research, ethnography, contextual inquiry, participatory design, concept validation, benchmarking, usability testing, quantitative research
Product and service strategy Service proposition, business and customer benefits, target audience, go-to-market strategy
Design management Design process, design team management, stakeholder management, design decision making
Technical architecture Evaluating, architecting, and planning the technical solution
Concept development The creative and functional service ideas and features
Interaction design How the experience works in the digital interfaces, documented through flow diagrams and wireframes
Information architecture The information system: how the service information is structured and how it is created or sourced
Visual design Branding, typography, storyboarding, 3D rendering, illustration, iconography
Interface design Graphical User Interface (GUI) layout and information hierarchy, GUI innovation, GUI specification
Flash Animation sequences, action scripting, prototyping for mobile and desktop
Motion graphics Creation of videos for communication or experience-simulation purposes
Copywriting Messaging and labelling