Design at the heart of the matter

Fjord Family

This article was originally published in Policy & Practice Magazine in October 2016. 

Together with Lutheran Social Services of Illinois (LSSI), Fjord Chicago have been re-inventing care coordination in Illinois by designing a Whole Person Care Journey tool for health and human service providers. Using design and digital innovation, and the power of analytics, this tool has enabled case managers to track clients’ care journeys, and allowed for a greater understanding of overall network health. In this month’s Policy & Practice magazine, Tim Sheehan from LSSI and Fjord’s Linda Pulik reflect on the experience.




Fjord Family

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