Fjord New York

Design Director

Thanks to a unique partnership with Accenture Interactive, we’re able to do work that changes the world and Fjord is always looking for kindred spirits. Digital is no longer the centerpiece of brand experience; the emphasis is shifting onto how best to use it as an invisible enabler of physical and sensory experiences. As interactions with users evolve from periodic engagements via a screen to consistent, connected experiences, organizations must create new services that are deeply integrated in the physical world.

We are a family of Fjordians, our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

At Fjord, Service & Interaction Design are at the heart of our design process. Our service and interaction designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation. Design Leadership drives creativity and innovation at all levels. Our Design Leadership invests itself in strengthening the relationships between our teams, our clients, our work, and the people who use our products and services every day.

As a Design Director, you’ll own the design practice and delivery across one or more accounts. You’ll be responsible for overseeing multidisciplinary design teams to create ideal solutions for our clients. You’ll also manage Design Leads, collaborate with primary stakeholders, and work with program leadership to plan future projects.

This is your opportunity to evolve integrated design as both a discipline and a practice on a global scale.

Unleash the Fjordian inside because you are…
  • Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative
  • A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team
  • Comfortable with ambiguity in a fluid organization
  • Ready to collaborate on products and services that change the way our clients do business creating service at scale
  • Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery

Role Description
A professional in this position, at this level within Accenture has the following responsibilities:
  • Drive design quality, practice, and offerings that meet business and user goals as well as create new offerings within Fjord.
  • Lead design points of view, proposal creation, and relationship management across one to two key clients.
  • Deeply understand the market and can speak to our clients and the industry about our content, craft, and trends.
  • Own craft and capability output across key projects, ensuring each project deliverable is of the highest quality.
  • Assess performance and provide career guidance and performance decisions for members of the studio Design team.
  • Provide directional oversight of individual project team's work and assume overall accountability for it.
  • Develop pitch decks and project approaches that lead to exciting, inspiring, and well-shaped work for our Design team.
  • Cultivate relationships with new and existing clients.


Basic Qualifications
These are the minimum requirements for an aspirant to be considered for the position applying to:
  • 10+ years’ experience of Service & Interaction Design across varied users, business problems, and devices.
  • 7+ year of experience planning, designing, facilitating, and synthesizing workshops
  • 7+ years' experience with driving and applying user-centered design processes.
  • 5+ years creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
  • 5+ years' experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.
  • 5+ years' requirements gathering and communication between all design teams, workstreams and clients
  • Bachelor's degree or equivalent (minimum 12 years) work experience.

Preferred Qualifications
  • Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus.
  • Knowledge of and experience with applying user-centered design processes.
  • Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.
  • Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
  • Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.

To apply



Apply for this position
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