Fjord San Francisco

Design Director – San Francisco

We are a family of Fjordians. Our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.


Thanks to a unique partnership with Accenture, we’re able to do work that changes the world, and we’re always looking for kindred spirits.


We believe Design Leadership should empower design teams, providing guidance, provoking thought, and removing barriers so that all members can reach their full potential. In doing so, our design leaders inspire teams, clients, and users to push beyond boundaries and achieve our shared goals. If your strengths revolve around bringing out the strengths in others, we encourage you to join our Design Leadership team.


As a team, we:

• Lead and inspire design teams and individuals.

• Provide oversight and lead design activities across client and internal projects.

• Create opportunities to solve business challenges with design excellence.

As a Design Director, you:

• Drive design quality, practice, and offerings that meet business and user goals as well as create new offerings within Fjord.

• Lead design points of view, proposal creation, and relationship management across one to two key clients.
• Deeply understand the market and can speak to our clients and the industry about our content, craft, and trends.
• Own craft and capability output across key projects, ensuring each project deliverable is of the highest quality.
• Assess performance and provide career guidance and performance decisions for members of the studio Design team.
• Provide directional oversight of individual project team’s work and assume overall accountability for it.
• Develop pitch decks and project approaches that lead to exciting, inspiring, and well-shaped work for our Design team.

• Cultivate relationships with new and existing clients.


Working together, we will:

• Create environments where our design teams can do high-quality work for our clients. 

• Uncover opportunities to apply design thinking to solve challenges for key accounts.

• Build and strengthen the multidisciplinary skill sets of design teams across the studio.




Basic Qualifications:

• 10+ years of service, interaction, convergent or industrial design (or combination thereof)

• 3+ years in an agency or consulting setting• Experience leading design research and design strategy  
• 5+ years leadership/management experience leading multiple cross-discipline teams 

• Bachelor’s degree or equivalent experience in a design discipline; a master’s degree is preferred.


Preferred Skills:

• Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus.

• Extensive knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, and user research.
• Mastery in two to three areas of expertise such as Service Design, Visual Design, Interaction Design, or Content Design.
• Proven history of managing cross-functional teams to create a powerful, effective, and coherent design solution.
• Highly proactive with exceptional communication and interpersonal skills.

To apply

Apply for this position