Fjord Copenhagen

Senior Service & Interaction Designer – Copenhagen

Senior Service & Interaction Designer

At Fjord, service and interaction design are at the heart of our design process. Our service and interaction designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation.

The Senior Service and Interaction Designer leads interaction and service design activities on projects, including client workshops, creative brainstorms, and interaction and service design definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.

As a team, we:

  • Create products that demonstrate outstanding service and interaction design for our clients and their customers.
  • Drive the development of the discipline and practice in our studios.
  • Lead, lean in, be creative, and have fun.

As a designer, you:

  • Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
  • Drive service and experience strategy, interface structure, and interfaces at the project level.
  • Lead the definition of interactions and services based on relevant business, technical, and design considerations.
  • Own all interaction and service design deliverables on a project.
  • Evaluate output of other interaction and service designers to ensure quality of design work.
  • Explain, discuss, and justify design decisions effectively.

Working together, we will:

  • Have specific opportunities to use our craft to make a difference in people’s lives.
  • Engage in ongoing activities that enable us to learn, practice, and evolve our discipline.
  • Collaborate on products and services that change the way our clients do business.

We are a family of Fjordians. Our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

Thanks to a unique partnership with Accenture, we’re able to do work that changes the world, and we’re always looking for kindred spirits.

We believe there is nothing more important than creating products and services that will positively impact the world in which we live. Creative, rigorous, and effective interaction design ensures that impact is realized. Join a team that is curious, creative, driven by empathy, and relentless in our pursuit of meaningful and impactful design.


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